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Topics#Reports & DashboardsMathijs Spee's Question
Mathijs Spee asked in #Reports & Dashboards
Aug 6, 2013, 4:03 PM

How to create a case lifecycle report that includes fields and events

How to create a case lifecycle report that includes fields and events. When creating a case lifecycle report, you can see the duration per activity. That includes also ie. owner changes.  So the durations are that case ie.0,001. Therefore I would like to filter on event ,in this case only how long a Case status was open.

 

Kind regards

 

Mathijs Spee

 

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2 answers
  1. Jerun Jose Stanley (Self)
    Aug 6, 2013, 4:11 PM
    Maybe a case history report can help you out with this. Try creating a new report with the case history as the report type and set the filter for Field / Event equals "Status". The duration calculation will need to be done externally though ..
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