FavoriteLaura Shaw (IOP Publishing) asked in #Reports & DashboardsApr 12, 2018, 11:17 AMUnderstanding Case Lifecycle report - need clarification.Can I check I am understanding the case lifecycle report - I need to calculate the number of hours a case is in the queue before being assinged to a case owner. Can i do this by using above?2 answersSortSort by DateSort by Most HelpfulSort by DateLoad more comments...Laura Shaw (IOP Publishing)Apr 12, 2018, 12:40 PMIts the out of the box duration field that comes with the Lifecycle reportAdd a commentWrite an answer...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Laura Shaw (IOP Publishing)Apr 12, 2018, 12:40 PMIts the out of the box duration field that comes with the Lifecycle report
