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Topics#Customer ServiceScott Russo's Question
Scott Russo (Quest Software) asked in #Customer Service
Apr 1, 2013, 6:23 PM

Case Lifecycle Report - How to configure

I need to create a Case Lifecycle Report, and the preview looks exactly like what I would need.  I thought the default Case Lifecycle Report would be configured to display just like in the image.

 

https://na8.salesforce.com/img/rptcaselifecycle.gif

 

What customizations need to be made to change the formatting to something that will display the case age for each status?
21 answers
  1. Steve Molis (You Owe Me a Beer, Inc.)
    Apr 1, 2013, 9:32 PM
    Yeah, you'll need to create the report using the settings that I posted before:

     

    Format(Matrix)

     

    Row(Case Owner)

     

    Column (Case Status)
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