Hi,
I have been saving e-mails from outlook into salesforce (mainly opportunities). most of these e-mails are not showing anymore in the activity history.
I have search literally everywhere but found nothing concerning this issue.
can anyone help?
5 comments
@Andreas Janssen I know with the Gmail adapter, the thread of prior emails moved with the last update to the plugin. You now have to select the contact record under the "People" section and then look at that contact records "Activity" tab. The plug in no longer shows that thread of prior emails right away when opening an email. Hopefully this also applies to the Outlook plugin but I can't test because I don't have Outlook. Good luck.
