FavoriteTraci Combs (At Home) posted in * CRM Analytics (fka Tableau CRM) *Nov 12, 2020, 9:32 PMhow do I get metrics for chat bot deflections1 commentRoger Yau (Salesforce Pathfinder)Nov 12, 2020, 10:01 PMHi @Traci Combs Check out this link when you get the chance, hopefully, it may help you!https://help.salesforce.com/articleView?id=bots_service_analyze_bot.htm&type=5Add a commentWrite a comment...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Roger Yau (Salesforce Pathfinder)Nov 12, 2020, 10:01 PMHi @Traci Combs Check out this link when you get the chance, hopefully, it may help you!https://help.salesforce.com/articleView?id=bots_service_analyze_bot.htm&type=5