Hi.

Hope someone can help me with the following please.

I'm trying to trigger workflow based on a Post being received on a case. I have created a Process Builder that triggers off the creation of a Feed Item record, however I only want it to do something when the post is inbound on the case, For example I'd like to remove a 'waiting on user' flag when a response on a case is received via a post, but I don't want it to be removed when I send a post out from the case. Is this possible? I was hoping to find an 'IsInbound' flag or similar on the Feed Item but nothing jumping out at me.

Any ideas?

Thanks, Mark.