Hi all,
I have, in our sandbox, enabled the Release Update called "Disable Ref ID and Transition to New Email Threading Behavior".
I'm very concerned about this coming change since we have a lot of processes running that is using the Thread Id's. For example when we need a mail to be attached to a specific case (e.g. a Bounce message from Salesforce), we just add the Thread ID of the original case and send it into Salesforce and it's correctly connected to the case we want it to be connected to.
We also use the Thread Id's in a link in our autoreplies templates.
I have also tested the Release Update with just replying to a mail from a case and also that does not work. I have an ongoing Support case towards Salesforce Support but I just want to check if anyone here experience the same issues with this Release Update?
Link to the release note:
https://releasenotes.docs.salesforce.com/en-us/winter21/release-notes/rn_email_to_case.htm
Br
Madelene Wärja
I have worked on the new feature Email Threading. its working fine.
for that, the email id, which is used in Email to Case is same as from email address in Email Alert and org wide email Address
