FavoriteDon Schueler (Benefitfocus) posted in Live Agent (Originally posted by Don Schueler)Aug 23, 2020, 1:56 PMDon SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?3 commentsLoad more comments...Peter ChungJun 8, 2022, 8:54 PM@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.Add a commentWrite a comment...BoldItalicUnderlineStrikethroughBulleted ListNumbered ListAdd linkCode blockInsert imageAttach filesLink URLCancelSave0/9000Reply
Don SchuelerWe use a VF page for our chat surveys with the "Give Feeback" button..all well. In future we plan to give a different survey form if the customer did not exit the bot....all good. But, right now as we only have the beginning skills in the bot, we do NOT want the Give Feedback button to show at all if the customer has not interacted with a Live Chat rep....i.e. they stayed in the bot. Any way to do this?
Peter ChungJun 8, 2022, 8:54 PM@Jan Niyazi you go to your chat button configuration and make sure that the post chat URL field is blank.
