Question about SF Chat: is there a way to ask for agent feedback (i.e. a classic 5 star scale rating)?
Hi @Mario Conteddu Some years back i had similar requirement and Live Agent Post Chat form works great for us(that time salesforce survey was not there else we would have use that). Technically once chat end this post chat form will pop up . It requires some Visualforce and programming using the LiveAgent API. Then this Visualforce page need to be used as a post chat form. As its a VF you can add a 5 * scale rating and write back response to any object where you want to store response. For us we captured at case level associated to LiveChatTranscript.
More details here
https://developer.salesforce.com/docs/atlas.en-us.live_agent_dev.meta/live_agent_dev/live_agent_post_chat_pages.htmYou can refer this for custom rating component using VF
http://cloudyworlds.blogspot.com/2014/11/custom-star-rating-component-using.htmlIf you have/plan to have salesforce survey license then you can embed salesforce survey with post chat ask for agent feedback with native survey.
Survey
https://help.salesforce.com/articleView?id=concept_salesforce_surveys.htm&type=5Also i think this will be helpful for you
https://chatbotslife.com/salesforce-surveys-in-embedded-service-for-chat-formerly-snap-ins-76224fb6729f
