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**Outlook layout rendering complications**

 

Hey all!

 

First time trailblazer, first time Salesforce EDM sender. We're just integrated over from our previous email client (ticketmaster) who were using a version os salesforce/marketing cloud for emails. 

 

We were working on our first EDM template, when we came across outlook rendering issues. Unfortunately, our email looked absolutely woeful in Outlook but rendered fine on everything else. The issue we were having was with mobile stacking of two-three-four+ column layouts. 

 

Has anyone else experiences this and know the issue to resolve? I saw it is a common theme but couldn't quite find the solution to solve this. (Even the marketing cloud pre-loaded email templates can't render on Outlook). 

 

Cheers!

9 comments
  1. Feb 2, 2020, 11:36 PM

    MS have confirmed to me this is a rendering issue in Outlook on two support cases I've raised in app yet they haven't given me a timeframe. They broke the rendering a couple of years ago also and it took ages for them to fix it.

    I've used the hack that has been discussed here to at least make the emails display correctly (just not mobile responsive) in Outlook.

    https://success.salesforce.com/ideaView?id=0873A000000Ca6MQAS
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