Hello All,
Need help/ deck/ content with Salesforce Service Cloud offerings on Service Console, Email to case, Web to Case, Live Agent (Chat), Knowledge, Omni Channel. Have to present to a customer. Trying to collate the best of the minds out here.......PLEASE share.
Please help........really looking fwd. to get some deck/ content that any of you may have.
8 comments
please find the videos for your topics.
Omni channel : https://youtu.be/md3Hri0PVhgNow live agent(chat) is tried and new channel introduced by salesforce called MIAW(Messaging for inapp and web):
MIAW playlist : Messaging For In-App and Web: https://www.youtube.com/playlist?list=PLYh2ddLqBPNdIBD_pzzmw1xgso2j8i-y2
