What are some best practices or tips for using Cases internally to manage Salesforce issues - specifically for to triage or prioritize cases/tickets? Any admins use Cases in conjunction with Agile Accelerator App? I'm looking for something where I can house all communication on a case/ticket within one central location. Can Agile Accelerator App help with this? Should I use Chatter?
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@Jenée Ariel Dana-Ron The dependent picklists can help with prioritization if the request falls into a category that is high profile or time-sensitive. We also have a Priority picklist field that the requester can use to can indicate Low/Medium/High urgency from their perspective. Production issues are always higher priority than other requests.
