Check out this new TechTarget IoT Agenda article from @Natalie Petouhoff - Customer Service is in a Prominent Position to Drive Enhanced Revenue and Profitability with Connected Devices 

Read the Thought Leadership article here: https://internetofthingsagenda.techtarget.com/blog/IoT-Agenda/Create-new-business-models-with-customer-service-and-connected-devices

The article nods to Field Service Lightning Trailblazer @Dean Haverstraw from Samson Rope, "This 140-year-old company supplies rope for marine, mining, forestry and rescue. It is implementing a high-tech rope threaded with IoT sensors to monitor its condition to know when it needs replacing. Samson services 8,000 lines of rope throughout the life of the product. And according to the company’s director of IT, Dean Haverstraw, combining IoT and field service capabilities will help the company identify when maintenance is needed, creating entirely new revenue streams for their business."

#IOT  #FSL #Customer Service #Proactive #Predictive #Service Cloud