Hi we have a request from our agent to have a desktop notification for a new chat. We have selected 'Notifications Enabled' in the live agent configuration, but it does not work. Only the sound notification is working. There is a known issue about that : https://success.salesforce.com/issues_view?id=a1p300000008Z3qAAE : When Omni and Live Agent are both enabled, desktop notifications will not appear for the browser.

Has anybody found a work around solution ?