I have built a BOT using AMAZON Lex and Lambda and its working well. However, if the BoT cant solve the users issue, they will then transfer to Live Agent. I can open a liv agent session from the BoT, but I cant find a way to pass over the conversation history, and also a new window opens which will confuse the user. I have my AMAZON BoT exposed on a comminities VF page.
Any idea how to have live agent import an existing conversation, or how to have it keep the current window?
3 comments
@Sean Williams@Hitesh Madan - Were you able to solve this problem? We are also trying to Integrate Amazon Lex with Salesforce Live Agent.