Hello,
I have a case where an add-on amendment order was ticked as contracted and the Order Product was not on March 12th, 2026. All required fields are completed, the order product is activated. What is the best way to contract these order products? Please note the order and order products have been synced to NetSuite.
And to further complicate this the contract that should have housed these products has since been renewed and there is a new contract. We need these products to also exist on the new contract. And this new contract has since had other amendments processed against it which have all been sent to NetSuite.
I am thinking I need to back out the new contract created by doing a cancellation of the contract. Then I need to somehow create the order products as subscriptions on the original contract without causing a resync to NetSuite. Can this be done by contracting at the opportunity level instead? And then after that I would need to create a new renewal and close that for the new contract. But my concern with that is how do I handle the amendments that have occurred on the new contract.
Any suggestions or guidance would be appreciated.
Thank you.
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Thank for getting back to me so quickly. I appreciate the feedback and do see why it would be tricky to do the process i was thinking abs why a data fix makes sense.
I will reach out to Salesforce Support and see if i can get some info from them as well.
Thank you again.