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Salesforce Field Service Research Opportunity!

The Salesforce Research & Insights team would like to better understand your experiences using or implementing Salesforce Field Service. We hope you will share your time with us to help our product team improve future products and features.

If you are selected and participate in a 60-minute feedback session, you will receive a $100 e-gift card (USD or local equivalent) as a small token of our appreciation for your valuable feedback and time. You can redeem this at any of your favorite retailers or donate to a charity of your choosing.

Sessions will take place remotely in October. Please complete this brief questionnaire if you are interested in participating. If selected, you will receive a confirmation email with further details.

Thank you!

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Help shape the future of Salesforce Field Service

Research & Insights is currently interested in speaking with mobile/field workers and managers. Your feedback will help us better understand how field work is done at your company which will help to inform and improve future Salesforce products and features. Join us for a 60-minute feedback session in May to share your thoughts! Participants selected for a session will receive a $100 e-gift card in appreciation for their time.

If you're interested in participating, please complete this brief questionnaire: https://www.surveymonkey.com/r/FTVPCK8

Qualified applicants will be contacted for scheduling.

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Hi All,

I want to add chatter functionality between Dispatcher and Service Resource(over mobile) irrespective/outside of Service Appointment. Is there any way to achieve this.

Hi Trailhead , I am trying to finish https://trailhead.salesforce.com/content/learn/modules/field_service_center/field_service_center_track?trail_id=field_service&trailmix_creator_id=rroop&trailmix_id=field-service-lightning-certification-fast-path as part of my Lightning Field  Service training. On this challenge is get the following error 

Challenge not yet complete in My Trailhead Playground 2021

Could not find a completed Service Appointment with the Description of 'Drill'.

However on the Service Appointment the description is correct... 

My trailhead is https://trailhead.salesforce.com/en/me/005500000060yRfAAI

Please advise how to create a Trailhead case if this is the incorrect forum. Thanks - Fergal.

In Part 2 of our Spring 17 feature write-up learn about all of the new Service Cloud and Lightning Field Service features. Hope this is helpful.

@The Blog Group 

Spring 17 Feature Write-up: Service Cloud

Here's part 2 of our 4 part Summer 16 write-up. This one focuses on Service Cloud - including the new Lightning Field Service product, Service Console, Case Feed and Knowledge.

Summer 16 Service Cloud Write-up