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Knowledge-Centered Service with Service Cloud
Module

Knowledge-Centered Service with Service Cloud

Handle customer requests using the Knowledge-Centered Service methodology.

Start
+500 points
Intermediate
Customer Service Professional
~50 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Customer Service

Products

  • Service Cloud
  • Salesforce Platform
+500 points
Intermediate
Customer Service Professional
~50 mins
~50 mins

Available on the following trail

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.