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+500 points
Module
Knowledge-Centered Service with Service Cloud
Handle customer requests using the Knowledge-Centered Service methodology.
Add to Favorites
Add to Trailmix
~50 mins
Get Started with Knowledge-Centered Service
~10 mins
Incomplete
Manage Article States
~10 mins
Incomplete
Set Up Lightning Knowledge for KCS Users
~10 mins
Incomplete
Optimize Article Search and Quality Audits
~10 mins
Incomplete
Use Evolve Loop to Improve Your Process
~10 mins
Incomplete
~50 mins
Available on the following trail
Enhance Service Cloud with Lightning Knowledge
