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Knowledge-Centered Service with Agentforce Service
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Knowledge-Centered Service with Agentforce Service

Handle customer requests using the Knowledge-Centered Service methodology.

Start
+500 points
Intermediate
Customer Service Professional
~50 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Customer Service

Products

  • Agentforce Service
  • Agentforce 360 Platform
+500 points
Intermediate
Customer Service Professional
~50 mins
~50 mins

Available on the following trail

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