Skip to main content
The Trailblazer Community in Slack is now in Open Beta—join and connect in real time. Join us in Slack
Set Up Case Escalation and Entitlements
Badge

Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

Start
+700 points
Intermediate
Customer Service Professional
~1 hr 50 mins
+700 points
Intermediate
Customer Service Professional
~1 hr 50 mins
Create Support Processes
~20 mins
Incomplete
Create Case Queues and Assignment Rules
~15 mins
Incomplete
Create a Case Escalation Rule
~15 mins
Incomplete
Create an Automation with Flow Builder
~15 mins
Incomplete
Enable Entitlements and Set Up Service Contracts
~15 mins
Incomplete
Create an Entitlement Process
~15 mins
Incomplete
Create Service Contracts with Entitlements
~15 mins
Incomplete

Skills you will gain

Complete the badge to build your expertise. Learn More

Skills

Products

Discover More

Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.