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+700 points

Project

Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

~1 hr 50 mins

Create Support Processes

~20 mins

Create Case Queues and Assignment Rules

~15 mins

Create a Case Escalation Rule

~15 mins

Create an Automation with Flow Builder

~15 mins

Enable Entitlements and Set Up Service Contracts

~15 mins

Create an Entitlement Process

~15 mins

Create Service Contracts with Entitlements

~15 mins

~1 hr 50 mins