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Set Up Case Escalation and Entitlements
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Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

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+700 points
Foundational
Customer Service Professional
~1 hr 50 mins
+700 points
Foundational
Customer Service Professional
~1 hr 50 mins
~1 hr 50 mins

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

Skills you will gain

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  • Process Improvement and Optimization
  • System Design and Implementation
  • Process Engineering
  • Customer Service
  • Productivity

Products

  • Agentforce Service