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Set Up Case Escalation and Entitlements
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Set Up Case Escalation and Entitlements

Create processes to help support teams become more efficient.

Start
+700 points
Intermediate
Customer Service Professional
~1 hr 50 mins
+700 points
Intermediate
Customer Service Professional
~1 hr 50 mins
~1 hr 50 mins

Skills you will gain

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Skills

  • Process Improvement and Optimization
  • System Design and Implementation
  • Process Engineering
  • Customer Service
  • Productivity

Products

  • Agentforce Service

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