Skip to main content From 16:00 UTC on January 17, 2026, to 20:00 UTC on January 17, 2026, we will perform planned maintenance on the Trailhead, myTrailhead, and Trailblazer Community sites. During the maintenance, these sites will be unavailable, and users won't be able to access them. Please plan your activities around this required maintenance.
Create a Process for Managing Support Cases
Project

Create a Process for Managing Support Cases

Streamline workflow and improve productivity with new processes, record types, and rules.

Start
+300 points
Foundational
Administrator
~35 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Process Improvement and Optimization
  • Productivity

Products

  • Salesforce Platform

Discover More