Skip to main content Build the future with Agentforce at TDX in San Francisco or on Salesforce+ on March 5–6. Register now.
Customer Service Incident Management Basics
Module

Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

Start
+400 points
Beginner
Customer Service Professional
~50 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Office and Productivity Technology
  • Data Analysis
  • Customer Service
  • Critical Thinking and Problem Solving
  • Business Intelligence

Products

  • Slack
+400 points
Beginner
Customer Service Professional
~50 mins
~50 mins

Available on the following trail