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Customer Service Incident Management Basics
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Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

Start
+400 points
Foundational
Customer Service Professional
~50 mins
+400 points
Foundational
Customer Service Professional
~50 mins
~50 mins

Available on the following trail

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.

Skills you will gain

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  • Office and Productivity Technology
  • Data Analysis
  • Customer Service
  • Critical Thinking and Problem Solving
  • Business Intelligence

Products

  • Slack