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+400 points
Module
Customer Service Incident Management Basics
Track and resolve widespread service disruptions quickly.
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Add to Trailmix
~50 mins
Get Started with Customer Service Incident Management
~15 mins
Incomplete
Set Up Customer Service Incident Management
~15 mins
Incomplete
Create and Swarm on an Incident
~5 mins
Incomplete
Aim for Constant Improvement
~15 mins
Incomplete
~50 mins
Available on the following trail
Service Cloud for Slack