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Trail

Service Cloud for Slack

Improve customer service using Service Cloud and Slack

Start
+800 points
Beginner
Business User
~1 hr 45 mins

Skills you will gain

Complete the Trail to build your expertise. Learn More
  • Office and Productivity Technology
  • Customer Service
  • Critical Thinking and Problem Solving

Products

  • Service Cloud
+800 points
Beginner
Business User
~1 hr 45 mins
+200 points
Module

Slack for Service

Resolve cases faster and delight customers with Slack.

~20 mins
+200 points
Module

Swarming on Cases

Assemble an expert team to solve customer problems quickly with swarming.

~35 mins
+400 points
Module

Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

~50 mins
~1 hr 45 mins