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+800 points
Trail

Service Cloud for Slack

Improve customer service using Service Cloud and Slack

~2 hrs 5 mins
+200 points
Module

Slack for Service

Resolve cases faster and delight customers with Slack.

~25 mins
+200 points
Module

Swarming on Cases

Assemble an expert team to solve customer problems quickly with swarming.

~35 mins
+400 points
Module

Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

~1 hr 5 mins
~2 hrs 5 mins