#Salesforce Revenue Cloud39 人正在讨论

Hello Community,

I recently created a new Revenue Cloud Developer Org and completed the initial Revenue Cloud setup (https://trailhead.salesforce.com/promo/orgs/get-started-revenue-cloud) . However, I'm facing an issue with Browse Catalog.

When I open Browse Catalog, the category hierarchy is displayed correctly, but no products are visible under any category.

I have already verified the following:

• Categories and hierarchy are created correctly
• Products are active
• Product Category relationships exist
• Product Selling Model Options are configured
• Standard Price Book entries are created
• Rebuilt the Product Index using Full Refresh
• Performed Pricing Synchronization
• Tested with System Administrator access

What's interesting is that even the standard/sample products that come with the Revenue Cloud Developer Org are not visible in Browse Catalog.

Has anyone encountered this issue before? Are there any additional setup steps, publication steps, catalog activation requirements, or indexing processes required to make products appear in Browse Catalog?

Any guidance would be greatly appreciated.

Thank you! 

#Revenue Cloud  #Salesforce Revenue Cloud  #Salesforce Developer  #Revenue Management System

Hi Salesforce Community,

I am currently working on a Revenue Cloud Advanced and I need some guidance on setting up the Billing process correctly.

I have already created the required product, pricing, quote, and order configuration. My Order is activated successfully, but I am facing an issue when trying to create a Contract from the Order.

When I click Create Contract on the Order record, I receive this error:

My Order has an Account, Order Start Date, Status, Order Amount, and Order Products populated.

I would like to understand:

1. What is the correct Billing setup sequence in Revenue Cloud?
2. What are the required configurations for Billing, such as:
   • Billing activation
   • Legal Entity
   • Billing Treatment
   • Tax Treatment
   • Billing Policy
   • Payment Terms
   • Billing Context Definition
   • Billing Context Mapping
   • Billing Schedule / Billing Schedule Group
3. For Create Contract from Order, which Context Definition and Context Use Case Mapping records are required?
4. How can I identify which source field is mapped to the Contract Name field and is currently returning null?
5. Do I need to configure Create Contract / Update Contract Context Use Case Mapping manually, or should the standard Order → Contract mappings work out of the box?
6. Is the issue related to my Order being Activated, or is it specifically a Context Service / field mapping configuration issue?

I have attached screenshots of the Order and the error.

Any guidance on the correct configuration steps or recommended Salesforce documentation/Trailhead modules for Revenue Cloud Billing and Contract Management would be greatly appreciated.

Thank you! 

Hi everyone,

I'm working on a Revenue Cloud implementation with two sandboxes (both refreshed from the same production org, at different times). In Sandbox A, activating an Order correctly creates Asset records from the OrderItems. In Sandbox B, the exact same flow (Quote → Contract → Order → Activate) leaves the Order in Status = 'Activated' with zero errors, but no Asset is ever created — and querying Asset in that sandbox returns 0 records, period, in its entire history.

What I've already ruled out (identical between both sandboxes):

• RevenueManagementSettings, OrderSettings (all flags match, including enableEnhancedCommerceOrders=true, enableAutoAddDerivedAsset=true)
• PermissionSetLicense for Revenue Cloud User / Fulfillment User / Billing / Business Rules Engine — all Active
• Extended ContextDefinition mapping for Order/OrderItem vs Quote/QuoteLineItem — byte-for-byte identical counts
• No custom Apex triggers or Flows on Order in either org — it's the pure standard "Activate" action
• No AsyncApexJob/BackgroundOperation errors around the activation — nothing seems to even attempt the asset generation step
• TransactionProcessingType: the broken sandbox had zero records while the working one had one marked default (Business Rules Engine). I created a matching record via Tooling API, but the issue persists.

Has anyone run into a case where Asset-Based Order Management (or whatever gates Order→Asset generation) is silently disabled at the org level in a way that doesn't show up in any Settings metadata, Tooling API object, or PermissionSetLicense? Is there a one-time, irreversible enablement step (like "Enable Contract, Asset, and Subscription Management") that a sandbox refresh could leave off even when everything else looks provisioned?

Any pointers on where else to look (or whether this needs a Support case) would be hugely appreciated — this is blocking QA testing for a client go-live.