We're trying to update an organization's legal name with Salesforce.
- I started by submitting a case on 6/23 (Case #63735478-SF)
- Added a comment on 6/30 and made the case more urgent - still no response at all
- Their AE is the powerofusdesk email - I sent an email 7/9 to that (and @Omar AlMoualem because he's helped escalate similar issues in the past)
I still haven't received any response from anyone (with the exception of the automated email after creating the case). I come here in hopes someone can help get this onto someone's radar and moving forward.
3 answers
Hi, this is more than expected response time but it happens due to large number of support requests. You may call salesforce support +65 6302 5700
salesforce.com/ap/company/contact-us/