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APAC Education Customers

This is space for discussing questions, challenges, concerns, etc. related to APAC Region. Feel free to post about: Challenges Education Cloud in Salesforce Salesforce Education Data Architecture (EDA) Registered training organisations (RTOs) Please feel free to join the conversation. Let's be a part of Salesforce Ohana and help everyone to succeed in Education APAC challenges.

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šŸŽÆ Goal: To support our exam takers in accessing free AI certifications (valid until December 2025) and help others achieve their Salesforce certifications, driving greater impact within their organizations.

 

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Please spread the news to everyone and let’s build a vibrant and skilled Salesforce community across the ASEAN!

 

Find our more on how to register your FREE Salesforce AI Associates and AI Specialist certification exam here - https://org62.my.salesforce.com/sfc/p/000000000062/a/ed000000E4zp/GlX6GY.h2L7u8.

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We are running an online high school and using the EDA package (+ custom objects) to store applications data in Salesforce. Our Marketing team would like to build stronger functionality around scoring applications and reporting on what barriers or drivers influence applications in various ways.

 

In Sales cloud, this feels like a good use case for Lead/Opportunity scoring and even using Einstein to help model and understand customer behaviour, drivers and barriers. However, we are not using Leads or Opportunities, and I don't quite understand how Leads/Opportunities could fit alongside "Applications". So my main questions are:

 

  1. How have other people used leads & opportunities in tandem with Applications (if at all)? 
  2. How have other people using EDA built functionality to better score and understand behaviour of applicants (future customers)? Have you used Einstein to do this at all, or just good reports?
  3. Does einstein analytics have a place in this solution? Or should we just be using simple fields to add datapoints to Applications (e.g. a "Barriers" multi-select picklist) and then do our own analysis via reports or other reporting tools?

Thanks in advance!

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We are in full swing for Salesforce Days! I wanted to make sure you and your teams don't miss out on all of our events— with new sessions added each week! Please share these opportunities with your team and colleagues. 

 

https://salesforce.smh.re/2GSw

We are in full swing for Salesforce Days! I wanted to make sure you and your teams don't miss out on all of our events— with new sessions added each week! Please share these opportunities with your te

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Happy Thursday

 

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Happy Thursday I want to make sure you are aware that Salesforce Days is happening now and will continue through July.

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The wait is over — Salesforce Days registration is officially open! šŸ Deepen your Salesforce expertise with 200+ free learning opportunities taught by Salesforce experts.

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