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* CRM Analytics (fka Tableau CRM) *

Welcome! This group is dedicated to your success with Salesforce CRM Analytics. Join the conversation here to stay up to date on the product, learn best practices, and everything in between. Use this group to review resources, ask questions, help each other, and share experiences. --------------------------------------- This group is maintained and moderated by Salesforce employees. The content received in this group falls under the official Forward-Looking Statement: http://investor.salesforce.com/about-us/investor/forward-looking-statements/default.aspx

I know its not best practice (but I need to develop in live environment as need live data). Currently I delevlop dev dashabards and deploy to production version by copy/pasting json. 

This works fine - but I know it does not transfer condional formatting (which I have to recreate manually) 

 

Is there a 'proper way of doing this - firstly within same org and in the future between different  environments. Needs to move anatrics deployemtns to same release/version control methodology as the rest of out development. 

 

Have looked at Saleforce CLI with Anytics plug-in and used CaptG{T/Claude - but cannot find a definitive answer.  

Many years ago I was given a method using workbench 

To extracxt metadata from the dashboard  

/services/data/v66.0/wave/assets/0FKWS0000003PUv4AM/xmds/asset 

Then manually removing everything apart form conditionalFormatting within dimensions and then suurounding by { 

    "xmd": 

 

Deployment of data as floows to live dashboard  

 

/services/data/v66.0/wave/dashboards/0FKWS0000003PWX4A2 

 

There has to be a better/safer/repeatable way when migrating anaytics assets. Any ideas? 

 

6 answers
  1. May 15, 12:30 PM

    I am using Salesforce CLI with the Analytics plugin within VS Code. I have just retested - by making a change to the orginla Db including new widgets and chges to CF - anbd it seem to work. Either a ching issue - or the fact I was chnging the xmd manually. All good 

     

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Hi Everyone, 

 

I’m new to CRM Analytics and wanted to ask if there is a way to dynamically control filter behavior based on a “View By” list selector widget

 

In my dashboard, I have a View By list selector widget in the second row. Based on the value selected there, I would like the third-row list selector widgets to update dynamically. These list selectors include Year, Reporting Year, Semi-Annual, Reporting Semi-Annual, Q4_Q2, Quarter, and Month

 

For example, if the user selects Year in the View By list selector widget, I would like only the Year list selector to be available or visible, while the other unnecessary list selector widgets are hidden, disabled, or restricted. If the user selects Quarter, then only the related Quarter

 list selector should be available or visible. 

 

Is there a recommended way to make this behavior dynamic in CRM Analytics? I have also attached an image of the dashboard for reference. 

 

Thanks in advance!

1 answer
  1. May 15, 6:46 AM

    I'm assuming you are using a custom query and binding to apply the "view by" selection to the table. 

    You could doe the same for another query which is then displayed with a list selector. 

    So when you select view by year, the list selector query would show the different values from the year dimension. When you change the view by, the list filter will also change and show the values from the selected dimension. 

    This way you would minimize the number of list selectors to only one, depending on the "view by" selection.

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I am looking to change how a filter on a dashboard works. I am using a collect_set derived field based on picklist values to create a filter of all value options, but when selecting multiple values on one filter, I need each value to work on AND logic rather than OR logic. For example, if using a filter for Degree School and selecting Management and Nursing , I would need to see individuals who have degrees from both Management and Nursing, not one or the other as it's currently functioning. Any tips would be appreciated. Thank you!

2 answers
  1. May 14, 6:57 PM

    Thank you, I will explore this!

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Hi Everyone,

I am facing an issue in a CRM Analytics Dashboard. I uploaded an image in the dashboard, but the image is not rendering at all and it shows "Image Not Found" instead.

However, I have also added a link to the image, and when I click on it, the link works perfectly fine.

Does anyone know why this issue might be happening or how to fix it?

Thanks in advance.

2 answers
  1. May 13, 12:09 PM

    Hi @ujjwal kc

    Did you tried by uploading the image in salesforce files and use the salesforce files link?   ensure the file is shared with the "All Users" or  group to allow the dashboard engine to fetch it.  

     

    Also, you can try to add the URL of external domain, if the image is hosted on an external system that hasn't been added to your Org's Trusted Sites.

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Is anyone else in this group using Revenue Insights?  We are just implementing it.  It's a very cool template - but not very customizable.  

1 answer
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Hello! 

 

Our company is embedding some CRMA dashboards across some pages including the Account, Opportunity, Contact, and HomePage. Everything has been complete except for the homepage as we are looking for a way to make the dashboard on the homepage reflect only the user's team data. So for instance: 

-Dashboard A is on the manager's homepage using Dataset "XYZ". 

-There is a field in Dataset "XYZ" called "Reports To" which we want to reference in order to show the manager records created by users that report to the manager 

-We essentially want Logged In User = Reports To 

 

The issue is on the hompage ligthning page builder, we are not seeing a "filter buidler tool" and all my attempts at writing a JSON code similar to JSON filters that work on other record pages are not activating. 

 

Can someone help me understand how to write a JSON filter to page on a CRMA dashboard embedded on the homepage to reference a given field in a dataset vs the logged in User ID? 

 

Here is the example of the code I tried thus far with no success:

CRMA Embedded Dashboard on User HomePage- Filtering to Logged In User Data

It is also worth asking - is thee a way to write this filter in the dashboard code instead of on the lightning page? 

 

Much thanks in advance!! 

 

#Analytics

 

@* CRM Analytics (fka Tableau CRM) *

8 answers
  1. Dec 8, 2025, 1:23 PM

    Filters on embedded dashboards work for data coming from current records only. On a homepage, you don't have a record from where you can receive any value. 

    Thus you have to build the logic into the dashboard itself. Please have a look into

    https://help.salesforce.com/s/articleView?id=analytics.bi_dashboard_initial_filters_user_tokens.htm&type=5

    to get an idea on how this would work. 

     

    Technically, you receive the relevant value using a direct (SOQL) query. Then you apply this filter on any list selector which is based on the "reports to" field, so you have only one value left. With the selection type "single required", this value will be selected and applied to your dashboard.

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With the rollout of SLDS 2 and Salesforce Cosmos theme, the SFDC UI has received a nice visual refresh. We would like to keep the CRM Analytics experience very close to the SFDC experience with some branding customization and want to know specifically if there are any enhancements in the pipeline for visual features seen in the Cosmos theme and other capabilities such as:

  • Font changes
  • Support for circular (not squarcle) buttons
  • Animated buttons/toggles upon hover
  • Custom theme set support (custom color presets similar the current Color Safe, Bluegrass, Watermelon, etc.)
3 answers
  1. Apr 13, 1:27 PM

    Hi @Bond Tran

    ,  

    There’s no official Salesforce commitment  that CRM Analytics will get extra theming controls like custom fonts, circular buttons, hover animations, or custom preset theme packs. What is confirmed is that Salesforce Cosmos/SLDS 2 brings broader Lightning Experience branding options, but availability varies by product, and Salesforce says some products built on other platforms may continue using their existing UI.

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Hi All, Good Day! 

 

I'm facing an unexpected behavior in CRM Analytics and would appreciate any guidance. 

 

**Scenario:** 

- I created a CRM Analytics App and set sharing to **"No One"** 

- The app contains several dashboards 

- There is a user with the following setup: 

  - **License:** Analytics Platform 

  - **Permission Set:** CRM Analytics Platform User 

 

**Issue:** 

Despite the app being shared with no one, this user is still able to **see and access the dashboards** inside the app. 

 

**What I Have Already Checked:** 

- App sharing is confirmed set to "No One" 

- The user only has the CRM Analytics Platform User permission set assigned 

 

**My Questions:** 

1. Does the **Analytics Platform license** itself grant visibility to all dashboards regardless of app sharing? 

2. Are there any system permissions within **CRM Analytics Platform User** that could override app-level sharing? 

3. Is there any other setting I might be missing that controls dashboard visibility? 

 

Any help or pointers would be greatly appreciated! 

 

Thank you 

 

 

2 answers
  1. May 6, 2:38 PM
    Hi @Harshit Sahu check and confirm if the user has access to view all data permissions. If not, check and make sure the user does not belong to a permission set group that has manage crm analytics permission. Otherwise I would check if the dashboard is also visible in the default “shared app” folder within CRMA and they are accessing it through there.
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Hello, 

 

in a dashboard, I need to display the number of Events by week group by Sales Rep. 

I have the number of events done by Sales Rep, but I need to calculate in a formula which week we are in the year. 

I need help to create this formula. 

Thanks in advance

2 answers
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Is this the group to be asking questions about Revenue Insights? 

3 answers
  1. May 4, 8:56 PM

    If you are referring to the pre-built dashboards coming with Revenue Intelligence, then yes. This is where you can ask questions about all things based on CRM Analytics.

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