We have agents reporting that when an inbound call comes in and the agent clicks accept, the call does not accept and then gets routed to another agent, and the original agent automatically goes offline.
6 answers
Hi All, unfortunetly months later the VPN fix did not resolve the issue, Salesforce has been providing support but all recommendations have not made any permenant fix, they suspected Playvox trigger: Agileworktimetrigger was the culprit - we uninstalled the package and the issue was still present.
