Hello Team,
We are experiencing an issue in our Pardot environment where bot clicks are automatically clicking links in our email templates. This is impacting our click-through rates, engagement metrics, and Engagement Studio reporting.
As a result, we are unable to accurately measure genuine recipient engagement.
Could you please investigate this issue and advise on any available solutions or settings to help identify and filter bot-generated clicks?
We would appreciate your assistance as soon as possible.
Thank you.
2 answers
Hello Jithendra, you’re right to keep bringing this up, as we’re seeing the same issue on our instance, which is completely altering the KPIs. It’s a good idea of François’s to open a support ticket; I’d be interested to hear how it turns out if you could let us know.
