Omni-channel user experiencing issues where when a new case is created, it doesn't appear in a new tab for them. They have to change their status to offline and back to email & phone and when that doesn't work, he needs to reload the entire page for it to start working again. Also once it starts feeding them over again it sends an old case that he had already closed back to him first, once he closes that back out again he starts getting new emails. Has anyone ever experienced this before and identified a root cause to resolve?
2 answers
Hello! Thank you for responding to my post! I'll look into your suggestions and follow up.
