Does anyone know what could prevent pre-chat values from populating on the Messaging Session? Chatters are entering the information - you cannot begin a chat without values in the fields and we have seen the greeting, which uses the entered first name, populated in the Messaging Session transcript. We are missing the First Name, Last Name, Email fields but the Drop down field we have is being captured. We have a few hidden fields for contact matching and information for our Customer Service group. The Case registers the person as a Guest. The Initial question entered by the chatter is captured in the case Subject and the conversation is on the Messaging Session related list - Around 17 in the past few months with a case load of 50-100 per day depending on the season. We have peaks near admission deadline and graduation ceremonies. Any insight is welcome.
Hi @Pam Willis-Tozier, what was your workaround/solution to this? Did you update the Pre-Chat Display Frequency to "Every Conversation"? Were there any implications for switching over from "Every Session"?
