Hi All,
I am about to inherit / work on an FSC org mainly focused on wealth management. Does anyone have any advice or tips regarding reviewing, maintaining and future builds in this org?
Happy to hear about anyone's experience working with wealth management.
Thanks
Hey Gail,
FSC wealth management orgs have a few specific things worth checking early on, beyond a standard FSC review.
Start with these before touching anything:
- Map out the Household model, this is the backbone of FSC. Confirm whether they're using standard Households or a custom relationship structure, and how relationship groups/roles are configured, this affects almost everything downstream
- Check Financial Accounts and Account Roles setup, specifically how held-away vs managed assets are tracked, this varies a lot firm to firm and drives reporting accuracy
- Review Compliance-related automation (KYC, suitability reviews, ADV disclosures if applicable), these are often built as custom Flows/Apex rather than standard FSC features, so document what's custom vs OOTB
- Look at Data Model extensions, wealth orgs often heavily customize Financial Goals, Financial Accounts, and Assets/Liabilities objects, get a clear picture of what's standard FSC vs custom before making changes
For ongoing maintenance:
- FSC gets frequent release updates (data model + permission set changes), review release notes every release, more than typical Sales/Service Cloud orgs
- Watch permission sets closely, FSC uses a LOT of permission set-based access instead of profiles, easy to break something if you're not used to that pattern
- If they're integrated with custodial/portfolio systems (common in wealth management), map those integrations first, a lot of "org issues" in FSC wealth builds actually trace back to sync jobs, not Salesforce config itself
Reference:
https://help.salesforce.com/s/articleView?id=service.fsc_wealth_management_overview.htm&language=en_US&type=5
