We have been using the Unsubscribe app successfully in our organization for many years without issue. Just recently, I have been receiving error messages, stating: The record passed to the flow was neither a lead nor a contact.
This link has only been used in our templates on the contact object, and I am not sure why it is suddenly failing. The error email is also not passing the recordid or email, so I am not able to determine where it is coming from. Has anyone encountered this issue?
Hi @Maria Smachetti The error indicates that the flow is receiving a record that isn't a Lead or Contact, or the record ID isn't being passed correctly. Since this started recently, check whether any email templates, flows, or automation were updated and verify that the unsubscribe link is still passing the correct Contact ID. Also review the flow debug logs to identify which record is triggering the error. If everything looks correct, check for updates to the Salesforce Labs app or contact Salesforce Support, as it may be a recent issue with the package.
