Skip to main content
Groups* Salesforce Commerce for B2B & D2C *Aarya red's Question
Aarya red (infotech) asked in * Salesforce Commerce for B2B & D2C *
May 2, 4:06 PM

Can B2B Commerce work with only Customer Community Plus?

Hi All,

We’re evaluating whether a client can discontinue the following licenses:

  • B2B Commerce Internal Users – Unlimited Edition
  • B2B Commerce Orders – Growth – LP

and retain only:

  • Customer Community Plus – Members

Key questions:

  1. Can B2B Commerce storefront (Aura template) and features like Buyer Groups, Entitlements, and Product Categories still work? What is the minimum license required?
  2. Any impact on Product visibility, Price Books?
  3. Will cart/checkout and order placement still function?
  4. Any impact on CMS-hosted product images?
  5. Can we still create and manage portal users normally?

We also noticed that with Identity license + Commerce Admin permission set, B2B objects are visible—does this mean functionality is supported or just limited access?

Appreciate any insights or real-world experiences.

Thanks!

1 answer
  1. Hasan Mustafa (Folio3)
    May 2, 10:33 PM

    @Aarya red

    No. I would not assume B2B Commerce can keep working fully with only Customer Community Plus Members. 

     

    Some key pointers:

    • Customer Community Plus is an Experience Cloud user license, mainly for external buyer access. It is not the same as the B2B Commerce product/order entitlement. 
    • Salesforce’s B2B Commerce persona guidance shows buyers using Customer Community Plus with B2B Commerce User / Flow User, and buyer managers using Customer Community Plus with B2B Commerce Super User and delegated admin permissions. It also shows merchandisers needing the B2B and D2C Commerce license for commerce management work. 
    • Buyer objects such as Carts, Categories, Images, Price Books, Products, Product Media, Stores, Orders, and Order Summaries require the right object/field access, but permissions alone do not replace commerce licensing. 
    • The B2B Commerce Orders - Growth - LP SKU suggests order-based commerce entitlement. If removed, cart/checkout/order placement may be commercially or technically unsupported, even if some objects remain visible. Public Salesforce pricing references list this as a separate Commerce Cloud order SKU. 
    • Seeing B2B objects with an Identity license + Commerce Admin permission set only proves object visibility or permission access. It does not prove the user/org is licensed to run B2B Commerce functionality. 

     

    Your concerns:

    • Storefront / Buyer Groups / Entitlements / Product Categories: likely require active B2B Commerce entitlement, not only CC+. 
    • Product visibility / Price Books: may be visible with permissions, but storefront behavior depends on Commerce setup and licensing. 
    • Cart / Checkout / Order placement: highest risk if B2B Commerce Orders license is removed. 
    • CMS product images: may still exist, but storefront rendering/use depends on the commerce site remaining licensed and functional. 
    • Portal users: yes, you can still create CC+ users, but that does not mean they can transact in B2B Commerce.

    Check these few links for reference:

Write an answer...
0/9000