We are using MIAW for Live Chat for our Customer Service Centre.
We are looking to add an end-of-chat survey and wondering what experiences folks have with the Salesforce live chat survey.
Jeff Weller (PARQA Inc.) 
Forum Ambassador
Hello @Damien Scully
To successfully implement end-of-chat surveys with MIAW, follow these best practices:
Implementation Methods-->
Use Salesforce Feedback Management for native, in-chat survey experiences.
Utilize Flow to trigger survey links automatically when a Messaging Session ends.
Leverage AppExchange tools (e.g., SurveyVista) for advanced logic and custom styling.
Survey Best Practices
Keep surveys short (1–3 questions) to respect the user's time.
Pass the Case ID or Messaging Session ID via URL parameters to map responses to the correct record.
Trigger the survey with a slight delay after the session ends to avoid interrupting the user.
Ensure the survey settings allow for public access if the customer is not logged in.
Key Considerations-->
Prevent survey fatigue by coordinating with other feedback channels.
Confirm your website allows iframes if you are hosting surveys externally.
Test the "offline" experience to capture feedback when no agents are available.
