Open CTI Retirement: A Better Migration Path

With Salesforce Open CTI officially reaching end of life on February 28, 2028, many organizations are stuck in an awkward spot:

• You know you need to move 
• But you’re still under contract with a third-party CTI vendor 
• And migrating too early (or too fast) introduces risk 

We’re offering a different path.

AMC Technology will buy out your remaining Open CTI contract with your current provider and replace it with our DaVinci Toolkit, giving you a controlled, low-risk transition to Salesforce Voice.

What this means for you:

• No double-paying for overlapping solutions 
• No forced migration timeline
• No disruption to your current operations

Instead, you can:

• Continue supporting your existing CTI environment 
• Gradually introduce Salesforce Voice use cases 
• Migrate on your schedule—well ahead of the 2028 deadline 

Why this matters:

Most migration strategies assume a “rip and replace” approach, that’s too disruptive to busy contact centers. 

DaVinci was built to orchestrate use cases across platforms

, so you can run hybrid environments while you transition, without locking yourself into a single vendor decision too early. 

If you're currently evaluating your Open CTI exit strategy, I’m happy to share how we’re working with other customers who are actively migrating.   

Here's a link to the specifics of the buyout offer.