Upcoming Push Upgrades for Vicasso Products:
Unless you opted out of receiving automatic push upgrades, we will update your Sandbox and Production orgs at 06:00 UTC (1:00 AM Eastern) on these dates:
- November 4, 2025 (Sandboxes): Simple Survey, File Slayer, Case Flags
- November 6, 2025 (Sandboxes): Case Merge Premium, Case Split, Email to Case Premium
- November 18, 2025 (Production): Simple Survey, File Slayer, Case Flags
- November 20, 2025 (Production): Case Merge Premium, Case Split, Email to Case Premium
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Case Split - AI-powered Automation (Optional Agentforce Extension)
- Know When to Split - Alert service reps when customers add unrelated issues, and prompt them to split the issue into a separate case.
- Smart Split - Intelligently suggests related records (such as email messages, case comments, and files, etc.) to split.
- Case Split v4.0 and later supports the Agentforce extension, but it must be installed separately.
