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I have a user who changes the Contact Owner on the Contact Record and gets this message below. Contacts are wide open for all of our users. Once the user changes the owner then they can no longer see it and lose access to it. I haven't seen this message before and curious on whats triggering it?  

 

Contact Owner Change Toast Message

 

 

 

4 answers
  1. Aug 4, 2025, 8:53 PM

    @Vikram Singh Shekhawat the OWD are set to Private but I have the sharing rule setting where the Sales Rep role shares with the Support role and the user still can't see the record. 

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