- Issue: Service Channel IDs differ between orgs (e.g., sandbox and production).deployment will be successful but MIAW will not route the chat requests to agents .
- Root Cause: Service Channel IDs are unique to each Salesforce org.
- Resolution: Manually updated the Service Channel ID in the VS Code project to match the target org (sandbox or production) during deployment.
- Action: Verify and update the Service Channel ID in all configurations before deployment.
2 answers
I'm still exploring if there are any alternative solutions beyond the current workaround I'm using.
