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Hi, 

I need help : I would like to test the Data Capture Flow feature.I have FSL Mobile licences, they use Android phones (OS version 11) and my FSL app version is 254.2.27. The apps is up to date and I've updated the connected app in Salesforce

setup.To

setup this feature, I follow all the recommended steps: 

- I've setup Lightning Data Service for FSL : I defined & assigned "Lightning SDK for FSL" Permission for my test user (his profile is also System Administrator so all the Form junction object fields are visible and editable by default), 

=> cf

https://help.salesforce.com/s/articleView?id=service.mfs_lightning_data_service.htm&type=5

 

- I've setup Form junction object to my Work Order & Service Appointment Layouts (its are assigned to my test user's profile) 

=> cf.

https://help.salesforce.com/s/articleView?id=service.mfs_data_capture_setup.htm&type=5

 

- I built a simple Data Capture Test Flow with one screen and no visibility condition (see screenshots below) that I activated ; I 

- I created a Form record linked to my active Data Capture Test Flow, 

- I restarted the FSL application with my test user's (I cleaned up the caches and resynchronised the datas)Result: I see Form Tab with my Form record in my FSL apps but when I launch the form by clicking the "start" button my flow doesn't work : a warning message is display "The page isn't available. Your Salesforce admin can help with that."Have you ever encountered this problem? 

Is it related to my flow input variables (recordId, parentRecordId, parentObjectType) or is it related to a general setting that I've forgotten? 

I'll be very grateful if you could help me! :-) 

Thank you very much! 

 

Unable to launch Data Capture flow from  field service mobile app

 

 

DataCapture_FSLAppWarningMessage.jpg

 

 

 

17 answers
  1. May 6, 10:55 PM

    thank you. 

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