My company has EAC turned on. We are unable to report on the captured emails. We are currently well over the 1.5 million record limit so can't turn on Activity 360 reports.
I was researching this a couple weeks back and I recall seeing some information that we could create a case with SF to turn this feature on. I can't find any documentation on this now. Does anyone know what is going on here?
1 answer
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