Hi, I am trying to set the action " Answer questions with Knowledge", however agent doesn't retrieve the information, am I missing anything.
Do we need to have all the knowledge articles in Data cloud for this to work? Please guide, thanks
I did everything in this article - https://help.salesforce.com/s/articleView?id=sf.copilot_actions_ref_answer_questions_with_knowledge.htm&type=5
The answer is yes, you need to turn Data cloud ON so that, the actions including knowledge articles inside the agent are enabled.
On the other hand, it is necessary to create a data library that you will reference in the agent builder.
Finally, make sure that the user being used in the agent (if it is a service agent type) has the PSG assigned: AgentforceServiceAgentUserPsg . Otherwise you may experience some problems with the KnowledgeSummary output.
