We use Service Cloud Voice connected to Talkdesk. When a call comes in, we hear the default Omnichannel ringtone played, but at the same time there is a second ring tone that goes "Doo-Dee-Doo" playing. We just can't figure out where that second ringtone is coming from. If we change our audio settings to take a call on a headset and have the Ringer Output go to our computer speakers, then the default omnichannel ringtone goes to the computer speakers and the Doo-Dee-Doo ringtone goes to the headset.
This happens in both Chrome and Edge, so doesn't seem to be browser related. It happens in both our stage and prod environments. It happens to agents with different profiles. If I change the default ringtone in "Service Channels" or "Presence Settings", the default ringtone is replaced, but the Doo-Dee-Doo ringtone will still play at the same time as the custom ringtone.
Anyone else heard this Doo-Dee-Doo ringtone playing at the same time as the default Omni ring tone?
when you figured out the issue were you able to surpress one?
We are experiencing the same double tone with SCV and Five9 as our BYOT vendor. We have gotten the terminal answer of "it is a limitation" from Five9 who reports talking to the Salesforce product team.
