Hi Everyone,
Need assistance on this one.
Is there a way for all automated case actions created through Integration/Third Parties to be assigned to "System" instead of me the SF Admin? I understand through salesforce out of the box case creation Email2Case, Web2Case it'll be assigned to System but Outside of those OOTB case creation paths, the automated actions are being assigned to me.
Isn't a show stopper but I rather them not be assigned to me. I have the Automated Case User set to System. Any assistance would be helpful, thank you!SN: These cases are created through Google Form through Zapier
Try to debug to see whats happening
here a great view from Francis: An Admin's Guide to the Developer Console
https://www.salesforce.com/video/296543/
Don't get put off by the name the dev console is a great tool for an admin to have under the belt
