Can someone help with this?
Support agents at Cloud Kicks are spending too much time finding resources to solve customer
cases. need a more efficient way to find documentation and similar cases from the Case page layout.
How should an administrator meet this requirement?
A. Use an interview flow to capture Case details.
B. Configure Knowledge with articles and data categories.
C. Direct users to Global Search to look for similar cases,
D. Create a custom object to capture popular Case resolutions.
2 answers
