Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution. Why are the support reps unable to see the Closed option in the specified picklist?
A. The Case record type is missing Closed as a picklist value.
B. The Close Case page layout must be used to close a case.
C. The Show Closed Statuses Case Status Field checkbox is set to the default.
D. The Support Process being used omits Closed as a status choice.
2 answers
Yes, I think that makes sense. But the question doesn't let you know if this has been changed or not. So the question is, which solution would you look at first?
