One of my users can't see the body of an email in the Actions & Chatter tab on a case when she forwards it to the email-to-case email address. If someone else forwards an email to that address, it shows up just fine for her in the feed. Any ideas as to what might be happening?
1 answer
Hi @Mychal Tepker ,
Please check this article.
Email body section does not load in the Email composer
https://help.salesforce.com/s/articleView?id=000384148&type=1
