Enhanced Conversation Component is not displaying real-time transcripts unless the Voice Call Record page is refreshed.
The transcripts are being saved in the Salesforce by AWS Connect as expected.
Just the Conversation component is not showing the new transcript entries automatically.
Using Service Cloud Voice User (Partner Telephony) license with AWS Connect
Please let me know if any suggestions.
7 answers
I know this is years later, but anyone who runs into this issue we solved this by whitelisting an IP. Check you network tabs there might be an SES network error. If you are working on a vpn or vm try to test this off the network and see if it works.
