How do we create Service Cloud voice reporting?
- Avg Handle Time
- Avg Wait Time
- Number of Calls by Date, Agent, Category
- Number of Abandons
- Number of Voicemails
Are these:
- Created as Salesforce Reports?
- Created in AWS?
- Already included after Service Cloud Voice is enabled?
I can't find any documentation on this. Thanks in advance.
3 answers
That may depend on which version your company is using @Sophie Gong - I'd suggest reaching out to your AE for more info. Thanks!
