We have several Contact record types that various staff can view a record type based on their profile. When I create a New Contact, it always creates the default record type. With New Campaigns, it allows me to select the record type. I have several other objects that I would like to ask "Which record type?" when creating a new record, but it always creates the default. To be clear, this with the Sys Admin profile.
Any ideas how I would accomplish this?
4 answers
It "sounds" like someone or something (like a 3rd party App) created a custom "new Contact" button or Quick-Action that is "hard wired" to a default Record Type (or the standard button has been overridden by custom code)
I would start by looking there
