Hi people,
Is it possible to create a flow based on an agents Out of Office status? Essentially, if a case status is changed for an agent who is OOO, the case should be assigned to another queue. Or, instead of moving the case, send an all-hands message to slack. Or both.
I tried to use the I Am Out! The Out of Office Case Handler. But this assigns all cases to another agent. Ideally, I was looking to assign only updated cases and to a queue, not another agent.
Interested to hear how other people manage OOO for cases.
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