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Hi people,

 

Is it possible to create a flow based on an agents Out of Office status? Essentially, if a case status is changed for an agent who is OOO, the case should be assigned to another queue. Or, instead of moving the case, send an all-hands message to slack. Or both.

 

I tried to use the I Am Out! The Out of Office Case Handler. But this assigns all cases to another agent. Ideally, I was looking to assign only updated cases and to a queue, not another agent.

 

Interested to hear how other people manage OOO for cases.

13 answers
  1. Jan 22, 2023, 6:27 PM

    Hello,  Just checking in to see if you need any further help on this, if this is now answered sufficiently then please select a Best Answer!

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